FREQUENTLY ASKED QUESTIONS

IN – Delhi Deliveries :

Standard Shipping will arrive within 1-2 business days.

Orders placed after 1PM will ship out the next working day.

Standard Shipping will arrive within 3-4 business days, during the week selected at checkout. If you place your order before 1 PM on Monday, Tuesday, or Wednesday, your order will ship the same day that it is received to arrive within 3-4 business days.

Yes, the order can be placed outside India. In that case extra shipping charges will be bear by customer.

Yes, we do but only for deliveries in Delhi and placed before 1 PM

Choko la provides 100% coverture chocolates which makes them easily melt when exposed to high temperature. In order to ensure a melt free delivery of your chocolates we tuck our elegant gift boxes with dry ice. The shipping charge includes this temperature-controlled packaging charge as well. 

An order receipt will be sent immediately to your email address after placing your order. You will receive an order confirmation email with your order number, order total, and optional gift message within two hours of placing your order. Please review this information as soon as possible to ensure all addresses, items and arrival dates are correct. If you need to make any changes to your order, contact Customer Care at customercare@chokola.in or +91 9910457772

Yes. An account can be created at any point of time.

For purchases made on chokola.in , your order is guaranteed to arrive in perfect condition, no matter the weather, to delight you and those that receive your gifts! If you are not completely satisfied with your order upon arrival, please contact Customer Care within 24 hours of the receipt for a prompt and courteous replacement or exchange of your merchandise. Please review our full Policy for more details.

Yes, it does but only as a stabilizing agent and hence, might not pose as a major allergen

If chocolate is exposed to temperature fluctuations, the chocolate may get white spots also known as fat bloom. This also happens if chocolate melts and is reset in the refrigerator. The chocolate is still edible but the quality and texture will be compromised. Proper chocolate storage is essential to avoid a fat bloom.

High quality, gourmet, premium & fine dark chocolate typically consists simply of cocoa (cocoa solids and cocoa butter), sugar (preferably cane sugar), natural vanilla (not Vanillin) and sometimes soya lecithin (a natural emulsifier). It should contain no less than about 50% cocoa. Depending on the use, between 55% and 75% cocoa content is ideal. Pure chocolate is made of about 55 to 75% cocoa content out of which cocoa butter constitutes at least 25-30% giving it a smooth, viscous and rich texture.

Compound on the other hand is made of cocoa solids upto 45-50%, sugar and hydrogenated vegetable fats and contains less than 20% and in some cases no cocoa butter at all.

Hence the product is not termed as " chocolate" and lacks the luster, texture and smooth richness of Real and Pure chocolate. Look out for "cocoa butter" in the list of ingredients the next time you want to treat yourself to a wholesome experience of real chocolate.

Not always. The key to producing premium quality chocolate is to achieve a balance of flavours and fine textures from the cocoa beans and the manufacturing process is very important in making real chocolate. Very high cocoa content tends to make chocolate quite unpalatable. Years of manufacturing experience and a commitment to using only the finest quality Belgian chocolate and employing international manufacturing techniques enables Choko la to continue producing well balanced, real chocolate.

Only refrigerate in extreme weather conditions, in which case place in an airtight container or double wrap and place in the bottom section of the fridge where it is not too cold. The chocolates should be slowly brought back to room temperature before unpacking and consumption.

The optimum storage temperature for real chocolates should be between 15-20º C with low humidity. In order to maintain the freshness of Choko la chocolates, we recommend that you store the chocolates in a cool dry cupboard away from heat or light source and any perfumed items such as soaps, spices etc, since chocolate tends to absorb these fragrances.